/**
 * Dúvidas + Fale Conosco + Central de Atendimentos — identidade Stone.
 */

/* FAQ em branco; bloco Fale Conosco amarelo full-bleed abaixo */
body.page-duvidas {
  background-color: #ffffff;
  background-image: none;
}

body.page-duvidas .site-main {
  display: flex;
  flex-direction: column;
  padding-bottom: 0;
}

/* —— FAQ —— */
.duvidas-page {
  max-width: 820px;
  width: 100%;
  margin: 0 auto;
  padding: 0 var(--space-3) 4.8rem;
  overflow-x: hidden;
}

.duvidas-search {
  margin-bottom: var(--space-4);
  padding: 0;
  border: 0;
  background: transparent;
  box-shadow: none;
}

.duvidas-search__wrap {
  position: relative;
}

.duvidas-search__wrap .float-placeholder {
	display: none;
}

.duvidas-search__icon {
  position: absolute;
  left: 1.15rem;
  top: 50%;
  transform: translateY(-50%);
  color: rgba(0, 0, 0, 0.55);
  font-size: 1.2rem;
  pointer-events: none;
}

.duvidas-search__input {
  width: 100%;
  min-height: 52px;
  padding: 0.85rem 1.2rem 0.85rem 3rem;
  border: 1px solid rgba(0, 0, 0, 0.1);
  border-radius: 6px;
  background: #fff;
  color: var(--color-text-dark);
  font-family: var(--font-ui);
  font-size: 1.35rem;
}

.duvidas-search__input::placeholder {
  color: #7a7a7a;
  opacity: 1;
}

.duvidas-search__input:focus {
  outline: none;
  border-color: var(--color-primary);
  box-shadow: 0 0 0 3px rgba(0, 73, 33, 0.2);
}

.duvidas-search__meta {
  margin: 0.65rem 0 0;
  font-family: var(--font-ui);
  font-size: 1.35rem;
  color: rgba(0, 0, 0, 0.55);
}

.duvidas-tabs.ganhadores-tabs {
  margin: 0 auto var(--space-4);
}

/* Accordion estilo Ton */
.duvidas-faq-list {
  display: flex;
  flex-direction: column;
  gap: 0;
  border-top: 1px solid rgba(0, 0, 0, 0.1);
}

.duvidas-faq-item {
  border: 0;
  border-bottom: 1px solid rgba(0, 0, 0, 0.1);
  border-radius: 0;
  background: transparent;
  overflow: visible;
  box-shadow: none;
  transition: background-color 0.2s ease;
}

.duvidas-faq-item[open] {
  border-color: rgba(0, 0, 0, 0.1);
  box-shadow: none;
}

.duvidas-faq-item__summary {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 1.6rem;
  padding: 2.4rem 0.4rem 2.2rem;
  cursor: pointer;
  list-style: none;
  min-height: 6.8rem;
}

.duvidas-faq-item__summary::-webkit-details-marker {
  display: none;
}

.duvidas-faq-item:hover {
  background-color: rgba(0, 0, 0, 0.00);
}

.duvidas-faq-item__question {
  margin: 0;
  font-family: var(--font-ui);
  font-size: 1.8rem;
  font-weight: 700;
  line-height: 2.2rem;
  color: rgba(0, 0, 0, 0.9);
  text-align: left;
}

.duvidas-faq-item__chevron {
  flex-shrink: 0;
  color: var(--color-brand-blue, #004921);
  font-size: 0.98rem; /* 1.4rem - 30% */
  line-height: 1;
  transition: transform 0.4s ease-in-out;
}

/* Só .is-open controla o visual — [open] só mantém o conteúdo no DOM p/ animar o fechamento */
.duvidas-faq-item.is-open .duvidas-faq-item__chevron {
  transform: rotate(180deg);
}

.duvidas-faq-item__panel {
  display: grid;
  grid-template-rows: 0fr;
  transition: grid-template-rows 0.4s ease-in-out;
}

.duvidas-faq-item.is-open .duvidas-faq-item__panel {
  grid-template-rows: 1fr;
}

.duvidas-faq-item__panel-inner {
  overflow: hidden;
  min-height: 0;
}

.duvidas-faq-item__answer {
  margin: 0;
  padding: 0 0.4rem 2.4rem;
  font-family: var(--font-ui);
  font-size: 1.6rem;
  line-height: 2.2rem;
  color: rgba(0, 0, 0, 0.9);
  border-top: 0;
  opacity: 0;
  transform: translateY(-0.4rem);
  transition:
    opacity 0.28s ease-in-out,
    transform 0.35s ease-in-out;
}

.duvidas-faq-item__answer p,
.duvidas-faq-item__answer ul {
  margin: 0 0 1rem;
}

.duvidas-faq-item__answer > :last-child {
  margin-bottom: 0;
}

.duvidas-faq-item__answer ul {
  padding-left: 2.2rem;
  list-style: disc;
}

.duvidas-faq-item__answer li + li {
  margin-top: 0.4rem;
}

.duvidas-faq-item__answer a {
  color: #004921;
  font-weight: 600;
  text-decoration: underline;
  text-underline-offset: 0.2em;
  word-break: break-word;
}

.duvidas-faq-item.is-open .duvidas-faq-item__answer {
  opacity: 1;
  transform: translateY(0);
  transition:
    opacity 0.3s ease-in-out 0.05s,
    transform 0.35s ease-in-out;
}

.duvidas-empty {
  text-align: center;
  padding: var(--space-4);
  border-radius: 6px;
  background: rgba(0, 0, 0, 0.03);
  border: 0px dashed rgba(0, 0, 0, 0.12);
}

.duvidas-empty p {
  margin: 0;
  font-family: var(--font-ui);
  font-size: 1.68rem;
  color: rgba(0, 0, 0, 0.9);
}

.duvidas-page__visual {
  margin: clamp(2.4rem, 4vw, 4rem) auto 0;
  padding: 0;
  max-width: 350px;
  width: 100%;
  text-align: center;
}

.duvidas-page__visual img {
  display: block;
  width: 100%;
  max-width: 350px;
  height: auto;
  margin-inline: auto;
}

/* Bloco amarelo Fale Conosco  */
.duvidas-fale {
  position: relative;
  width: 100%;
  margin: 0;
  padding: 5.6rem var(--space-3) 6.4rem;
  background: #a5fa00;
  text-align: center;
}

.duvidas-fale__peak {
  position: absolute;
  top: 0;
  left: 50%;
  z-index: 1;
  display: flex;
  align-items: flex-end;
  justify-content: center;
  width: 4.8rem;
  height: 2.4rem;
  margin: 0;
  padding: 0 0 0.55rem;
  border: 0;
  border-radius: 4.8rem 4.8rem 0 0;
  background: #a5fa00;
  color: #000;
  font-size: 1.35rem;
  line-height: 1;
  text-decoration: none;
  transform: translate(-50%, -100%);
  box-shadow: none;
}

.duvidas-fale__peak:hover,
.duvidas-fale__peak:focus-visible {
  color: #000;
  outline: none;
  filter: brightness(0.97);
}

.duvidas-fale__inner {
  max-width: 720px;
  width: 100%;
  margin: 0 auto;
  display: flex;
  flex-direction: column;
  gap: var(--space-3);
}

.fale-conosco-box {
  padding: clamp(2.4rem, 3.2vw, 3.2rem);
  border-radius: 1.5rem;
  background: #ffffff;
  border: none;
  box-shadow: 0 8px 24px rgba(0, 0, 0, 0.12);
  text-align: left;
}

.fale-conosco-box__head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: var(--space-2);
  margin-bottom: 1.6rem;
  padding-bottom: 0;
  border-bottom: 0;
}

.fale-conosco-box__eyebrow {
  display: none;
}

.fale-conosco-box__title,
.fale-conosco-box .vitrine-title {
  margin: 0 0 0.6rem;
  font-family: var(--font-heading, "Inter", sans-serif);
  font-size: clamp(2rem, 2.4vw, 2.4rem);
  font-weight: 700;
  letter-spacing: 0;
  text-transform: none;
  color: #1f1f1f;
  line-height: 1.25;
}

.fale-conosco-box__lead,
.fale-conosco-box .vitrine-lead {
  margin: 0;
  font-family: var(--font-body, "Inter", sans-serif);
  font-size: 1.4rem;
  font-weight: 400;
  line-height: 1.45;
  color: #666666;
}

.fale-conosco-box__close {
  flex-shrink: 0;
  display: flex;
  align-items: center;
  justify-content: center;
  width: 40px;
  height: 40px;
  border: 1px solid rgba(0, 0, 0, 0.12);
  border-radius: 50%;
  background: #f5f5f5;
  color: #1f1f1f;
  cursor: pointer;
  transition: background 0.2s ease, color 0.2s ease, border-color 0.2s ease;
}

.fale-conosco-box__close:hover {
  background: #eeeeee;
  border-color: rgba(0, 0, 0, 0.22);
  color: #1f1f1f;
}

.fale-conosco-sucesso {
  padding: clamp(2rem, 4vw, 3rem);
  border-radius: var(--radius-card);
  background: rgba(255, 255, 255, 0.98);
  border: 1px solid rgba(31, 31, 31, 0.16);
  box-shadow: 0 12px 30px rgba(31, 31, 31, 0.14);
  text-align: center;
}

.fale-conosco-sucesso__icon {
  font-size: 2.5rem;
  color: var(--color-primary);
  margin-bottom: var(--space-2);
}

.fale-conosco-sucesso__title {
  margin: 0 0 0.5rem;
  font-family: var(--font-ui);
  font-size: 1.5rem;
  font-weight: 700;
  color: var(--color-primary-dark);
}

.fale-conosco-sucesso__text {
  margin: 0 0 var(--space-3);
  font-family: var(--font-ui);
  font-size: 1.2rem;
  line-height: 1.5;
  color: #5b5b5b;
}

.fale-conosco-sucesso__actions {
  display: flex;
  flex-direction: column;
  gap: 0.65rem;
  max-width: 320px;
  margin: 0 auto;
}

.duvidas-cta {
  padding: 0;
  border: 0;
  border-radius: 0;
  background: transparent;
  box-shadow: none;
  text-align: center;
}

.duvidas-cta__title {
  margin: 0 0 1.2rem;
  font-family: var(--font-heading, "Inter", sans-serif);
  font-size: clamp(2.4rem, 3.5vw, 3.2rem);
  font-weight: 700;
  line-height: 1.2;
  color: #000;
}

.duvidas-cta__text {
  margin: 0 auto 2.4rem;
  max-width: 48rem;
  font-family: var(--font-ui);
  font-size: 1.6rem;
  line-height: 2.2rem;
  color: rgba(0, 0, 0, 0.9);
}

.duvidas-cta__btn.btn-primary,
.duvidas-cta__btn.btn-primary:focus-visible {
  min-width: 22rem;
  background: #004921 !important;
  border: 1px solid #004921 !important;
  color: #fff !important;
  box-shadow: none;
}

.duvidas-cta__btn.btn-primary:hover:not(:disabled) {
  background: #00361a !important;
  border-color: #00361a !important;
  color: #fff !important;
}

.duvidas-fale .fale-conosco-sucesso {
  background: #fff;
  border: 1px solid rgba(0, 0, 0, 0.08);
  border-radius: 6px;
  box-shadow: 0 8px 24px rgba(0, 0, 0, 0.08);
}

@media (max-width: 991px) {
  .duvidas-faq-item__summary {
    padding: 1.8rem 0.2rem 1.6rem;
    min-height: 5.6rem;
  }

  .duvidas-faq-item__question {
    font-size: 1.6rem;
    line-height: 2rem;
  }

  .duvidas-faq-item__answer {
    font-size: 1.4rem;
    line-height: 2rem;
    padding-bottom: 1.8rem;
  }

  .duvidas-fale {
    padding: 4.8rem var(--space-3) 5.6rem;
  }

  .duvidas-cta__title {
    font-size: clamp(2rem, 6vw, 2.6rem);
  }

  .duvidas-cta__btn.btn-primary {
    width: 100%;
    max-width: 32rem;
  }
}

/* —— Fale Conosco (inline) —— */
.fale-conosco-panel {
  display: flex;
  flex-direction: column;
  align-items: stretch;
  gap: 1.2rem;
}

.fale-conosco-tipo {
  margin: 0;
  padding: 0;
  border: 0;
  min-width: 0;
}

.fale-conosco-tipo legend {
  float: none;
  width: auto;
  margin: 0 0 1rem;
  padding: 0;
  font-family: var(--font-ui);
  font-size: 1.4rem;
  font-weight: 700;
  color: #1f1f1f;
}

.fale-conosco-panel .stone-tipo {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 1rem;
}

.fale-conosco-panel .stone-tipo__opt {
  position: relative;
}

.fale-conosco-panel .stone-tipo__opt input {
  position: absolute;
  opacity: 0;
  inset: 0;
  width: 100%;
  height: 100%;
  margin: 0;
  cursor: pointer;
}

.fale-conosco-panel .stone-tipo__opt span {
  display: flex;
  align-items: center;
  justify-content: center;
  min-height: 48px;
  padding: 0 1.2rem;
  border: 2px solid rgba(0, 0, 0, 0.18);
  border-radius: 1.6rem;
  background: #ffffff;
  font-family: var(--font-ui);
  font-size: 1.4rem;
  font-weight: 600;
  color: #1f1f1f;
  text-align: center;
  transition: background-color 0.2s ease, border-color 0.2s ease;
}

.fale-conosco-panel .stone-tipo__opt input:checked + span {
  border-color: #004921;
  background: #a5fa00;
}

.fale-conosco-panel .stone-tipo__opt input:focus-visible + span {
  outline: 2px solid #004921;
  outline-offset: 2px;
}

@media (max-width: 480px) {
  .fale-conosco-panel .stone-tipo {
    grid-template-columns: 1fr;
  }
}

.fale-conosco-field {
  display: flex;
  flex-direction: column;
  gap: 0;
  position: relative;
  width: 100%;
}

.fale-conosco-field[hidden] {
  display: none !important;
}

.fale-conosco-field__label {
  margin: 0;
  font-family: var(--font-ui);
  font-size: 1.2rem;
  font-weight: 700;
  color: #1f1f1f;
}

/* Sem float-label ao digitar — placeholder do input basta */
.fale-conosco-field .float-placeholder,
.fale-conosco-panel .float-placeholder {
  display: none !important;
}

.fale-conosco-field .form-control {
  min-height: 48px;
  font-family: var(--font-ui);
  font-size: 1.5rem;
  border-radius: 6px;
  border: 1px solid rgba(0, 0, 0, 0.25);
  background: #ffffff;
  color: #1f1f1f;
  box-shadow: none;
}

.fale-conosco-field .form-control::placeholder {
  color: #999999;
  opacity: 1;
}

.fale-conosco-field .form-control:focus {
  outline: none;
  border-color: #004921;
  box-shadow: 0 0 0 2px #ffffff, 0 0 0 3px #004921, 0 0 0 5px rgba(0, 215, 0, 0.4);
}

/* Select vazio com a mesma cor do placeholder dos inputs */
.fale-conosco-field select.form-control:has(option.option-placeholder:checked),
.fale-conosco-field select.form-control:invalid,
.fale-conosco-field select.form-control.is-placeholder {
  color: #999999 !important;
}

.fale-conosco-field select.form-control:not(.is-placeholder):valid {
  color: #1f1f1f !important;
}

.fale-conosco-field select.form-control option {
  color: #1f1f1f;
}

.fale-conosco-field select.form-control option.option-placeholder {
  color: #999999;
}

.fale-conosco-field textarea.form-control {
  min-height: 120px;
  resize: vertical;
}

/* Aceite: mantém o label e o input já configurados e só alinha o visual ao cadastro */
label.fale-conosco-field:has(#fc-aceite) {
  display: block;
  position: relative;
  margin: 0;
  padding: 2px 0 0 3.4rem;
  min-height: 2.2rem;
  font-family: var(--font-ui);
  font-size: 1.3rem;
  font-weight: 400;
  line-height: 1.4;
  color: #1f1f1f;
  cursor: pointer;
}

label.fale-conosco-field:has(#fc-aceite) > input[type="checkbox"] {
  appearance: none;
  -webkit-appearance: none;
  position: absolute;
  left: 0;
  top: 50%;
  width: 2.2rem;
  height: 2.2rem;
  min-width: 2.2rem;
  margin: 0;
  border: 1px solid rgba(0, 0, 0, 0.25);
  border-radius: 6px;
  background: #ffffff;
  background-image: none;
  box-shadow: none;
  cursor: pointer;
  transform: translateY(-50%);
  transition: background 0.2s ease, border-color 0.2s ease, box-shadow 0.2s ease;
}

label.fale-conosco-field:has(#fc-aceite) > input[type="checkbox"]:hover {
  border-color: rgba(0, 0, 0, 0.25);
  box-shadow: 0 0 0 3px rgba(165, 250, 0, 0.55);
}

label.fale-conosco-field:has(#fc-aceite) > input[type="checkbox"]:checked {
  background: #004921;
  background-image: none;
  border-color: #004921;
  box-shadow: none;
}

label.fale-conosco-field:has(#fc-aceite) > input[type="checkbox"]:checked::after {
  content: "";
  position: absolute;
  left: 50%;
  top: 46%;
  width: 5px;
  height: 10px;
  border: solid #a5fa00;
  border-width: 0 2.5px 2.5px 0;
  transform: translate(-50%, -50%) rotate(45deg);
}

label.fale-conosco-field:has(#fc-aceite) > input[type="checkbox"]:focus-visible {
  outline: 2px solid #004921;
  outline-offset: 3px;
}

label.fale-conosco-field:has(#fc-aceite) > input[type="checkbox"].error,
label.fale-conosco-field:has(#fc-aceite) > input[type="checkbox"].error:hover {
  border-color: #f23d4f;
  box-shadow: none;
}

label.fale-conosco-field:has(#fc-aceite) + label.error:not(:empty) {
  margin-top: 0;
}

label.fale-conosco-field:has(#fc-aceite) a {
  color: #004921;
  font-weight: 700;
  text-decoration: underline;
}

label.fale-conosco-field:has(#fc-aceite) a:hover,
label.fale-conosco-field:has(#fc-aceite) a:focus-visible {
  color: #004921;
}

.fale-conosco-charcount {
  font-family: var(--font-ui);
  font-size: 1rem;
  color: #6a6a6a;
  text-align: right;
  margin-top: 0.4rem;
}

.fale-conosco-charcount.is-limit {
  color: #1f1f1f;
}

.fale-conosco-charcount.is-over {
  color: #f23d4f;
}

.fale-conosco-erro {
  margin: 0;
  font-family: var(--font-ui);
  font-size: 1.2rem;
  font-weight: 400;
  color: #f23d4f;
}

.fale-conosco-erro:empty,
.fale-conosco-erro[hidden] {
  display: none !important;
}

.fale-conosco-field .form-control.error,
.fale-conosco-panel .form-control.error {
  border-color: #f23d4f;
  background: #ffffff;
  box-shadow: none;
}

.fale-conosco-field label.error:empty,
.fale-conosco-panel label.error:empty {
  display: none !important;
}

.fale-conosco-field label.error:not(:empty),
.fale-conosco-panel label.error:not(:empty) {
  display: inline-flex;
  align-items: center;
  gap: 0.6rem;
  margin: 0.6rem 0 0;
  padding: 0;
  border: 0;
  border-radius: 0;
  background: transparent;
  box-shadow: none;
  color: #f23d4f;
  font-family: var(--font-body, "Inter", sans-serif);
  font-size: 1.2rem;
  font-weight: 400;
  line-height: 1.3;
  letter-spacing: 0;
}

.fale-conosco-field label.error:not(:empty)::before,
.fale-conosco-panel label.error:not(:empty)::before {
  content: "!";
  box-sizing: border-box;
  flex: 0 0 1.6rem;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 1.6rem;
  height: 1.6rem;
  margin: 0;
  padding: 0;
  border-radius: 50%;
  background: #f23d4f;
  color: #ffffff;
  font-family: var(--font-body, "Inter", sans-serif);
  font-size: 1.1rem;
  font-weight: 700;
  line-height: 1;
  text-align: center;
  position: relative;
  top: -2px;
}

/* —— Central de Atendimentos — box alinhado ao formulário / assistente IA —— */
.atendimento-page {
  max-width: 900px;
  margin: 0 auto;
  padding: 0 var(--space-3) var(--space-6);
  padding-bottom: calc(var(--space-6) + env(safe-area-inset-bottom, 0px));
}

.atendimento-toolbar {
  display: flex;
  flex-direction: column;
  gap: 1.6rem;
  margin-bottom: var(--space-4);
  padding: clamp(2rem, 3vw, 2.4rem);
  border: none;
  border-radius: 1.5rem;
  background: #ffffff;
  box-shadow: 0 8px 24px rgba(0, 0, 0, 0.12);
}

.atendimento-search__wrap {
  position: relative;
}

.atendimento-search__wrap .float-placeholder {
  display: none !important;
}

.atendimento-search__icon {
  position: absolute;
  left: 1.15rem;
  top: 50%;
  transform: translateY(-50%);
  color: rgba(0, 0, 0, 0.55);
  font-size: 1.2rem;
  pointer-events: none;
}

.atendimento-search__input {
  width: 100%;
  min-height: 48px;
  padding: 1.2rem 1.2rem 1.2rem 3rem;
  border: 1px solid rgba(0, 0, 0, 0.25);
  border-radius: 6px;
  background: #ffffff;
  color: #1f1f1f;
  font-family: var(--font-ui, "Inter", sans-serif);
  font-size: 1.5rem;
  box-shadow: none;
}

.atendimento-search__input::placeholder {
  color: #999999;
  opacity: 1;
}

.atendimento-search__input:focus {
  outline: none;
  border-color: #004921;
  box-shadow: 0 0 0 2px #ffffff, 0 0 0 3px #004921, 0 0 0 5px rgba(0, 215, 0, 0.4);
}

.atendimento-search__meta {
  margin: 0;
  font-family: var(--font-ui, "Inter", sans-serif);
  font-size: 1.3rem;
  color: #666666;
}

.atendimento-filters {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.8rem 1.2rem;
}

.atendimento-filters--sort {
  gap: 0.8rem;
}

.atendimento-filters__label {
  font-family: var(--font-ui, "Inter", sans-serif);
  font-size: 1.2rem;
  font-weight: 700;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  color: #1f1f1f;
}

.atendimento-filters__chips {
  display: flex;
  flex-wrap: wrap;
  gap: 0.8rem;
}

.atendimento-chip {
  min-height: 4rem;
  padding: 0.8rem 1.4rem;
  border: 1px solid rgba(0, 0, 0, 0.12);
  border-radius: 6px;
  background: #ffffff;
  font-family: var(--font-ui, "Inter", sans-serif);
  font-size: 1.35rem;
  font-weight: 600;
  color: #004921;
  cursor: pointer;
  transition: border-color 0.2s ease, background-color 0.2s ease, color 0.2s ease;
}

.atendimento-chip:hover {
  border-color: rgba(0, 73, 33, 0.45);
  background: #ffffff;
  color: #004921;
}

.atendimento-chip.is-active {
  border-color: #004921;
  background: #004921;
  color: #ffffff;
}

.atendimento-select {
  min-height: 48px;
  padding: 0.8rem 2.4rem 0.8rem 1.2rem;
  border: 1px solid rgba(0, 0, 0, 0.25);
  border-radius: 6px;
  background: #ffffff;
  color: #1f1f1f;
  font-family: var(--font-ui, "Inter", sans-serif);
  font-size: 1.4rem;
  cursor: pointer;
  appearance: none;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='8' viewBox='0 0 12 8' fill='none'%3E%3Cpath d='M1 1.5L6 6.5L11 1.5' stroke='%233483fa' stroke-width='1.5' stroke-linecap='round' stroke-linejoin='round'/%3E%3C/svg%3E");
  background-repeat: no-repeat;
  background-position: right 1rem center;
  box-shadow: none;
}

.atendimento-select:focus {
  outline: none;
  border-color: #004921;
  box-shadow: 0 0 0 2px #ffffff, 0 0 0 3px #004921, 0 0 0 5px rgba(0, 215, 0, 0.4);
}

.atendimento-select option {
  background: #ffffff;
  color: #1f1f1f;
}

.atendimento-empty--filter {
  margin-bottom: var(--space-3);
}

.atendimento-back {
  display: inline-flex;
  align-items: center;
  gap: 0.5rem;
  margin-bottom: var(--space-3);
  padding: 0;
  border: none;
  background: none;
  font-family: var(--font-ui, "Inter", sans-serif);
  font-size: 1.4rem;
  font-weight: 600;
  color: #004921;
  cursor: pointer;
}

.atendimento-back:hover,
.atendimento-back:focus-visible {
  color: #00361a;
  outline: none;
}

.atendimento-list {
  display: flex;
  flex-direction: column;
  gap: 1.2rem;
}

.atendimento-card {
  display: block;
  width: 100%;
  padding: clamp(2rem, 3vw, 2.4rem);
  border: none;
  border-radius: 1.5rem;
  background: #ffffff;
  box-shadow: 0 2px 10px rgba(0, 0, 0, 0.06);
  text-align: left;
  text-decoration: none;
  color: inherit;
  cursor: pointer;
  transition: transform 0.2s ease, box-shadow 0.2s ease;
}

.atendimento-card:hover {
  transform: translateY(-2px);
  box-shadow: 0 4px 14px rgba(0, 0, 0, 0.08);
}

.atendimento-card__head {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: space-between;
  gap: 0.5rem 1rem;
  margin-bottom: 0.6rem;
}

.atendimento-card__protocolo {
  font-family: var(--font-ui, "Inter", sans-serif);
  font-size: 1.3rem;
  font-weight: 700;
  color: #004921;
  letter-spacing: 0;
}

.atendimento-status {
  display: inline-flex;
  align-items: center;
  min-height: 2.8rem;
  padding: 0.35rem 1rem;
  border-radius: 6px;
  font-family: var(--font-ui, "Inter", sans-serif);
  font-size: 1.15rem;
  font-weight: 600;
  letter-spacing: 0;
  text-transform: none;
}

.atendimento-status--aberto {
  background: rgba(0, 73, 33, 0.1);
  color: #004921;
  border: none;
}

.atendimento-status--em_atendimento {
  background: rgba(0, 73, 33, 0.1);
  color: #1f1f1f;
  border: none;
}

.atendimento-status--encerrado {
  background: rgba(0, 0, 0, 0.05);
  color: #666666;
  border: none;
}

.atendimento-card__assunto {
  margin: 0 0 0.4rem;
  font-family: var(--font-heading, "Inter", sans-serif);
  font-size: 1.8rem;
  font-weight: 700;
  color: #1f1f1f;
  letter-spacing: 0;
  text-transform: none;
}

.atendimento-card__meta {
  margin: 0;
  font-family: var(--font-body, "Inter", sans-serif);
  font-size: 1.3rem;
  color: #666666;
}

.atendimento-empty {
  text-align: center;
  padding: clamp(2.4rem, 3.2vw, 3.2rem);
  border: none;
  border-radius: 1.5rem;
  background: #ffffff;
  box-shadow: 0 8px 24px rgba(0, 0, 0, 0.12);
}

.atendimento-empty p {
  margin: 0 0 var(--space-3);
  font-family: var(--font-body, "Inter", sans-serif);
  font-size: 1.4rem;
  color: #666666;
}

/* Thread — mesmo box do formulário / assistente */
.atendimento-thread {
  padding: clamp(2.4rem, 3.2vw, 3.2rem);
  border: none;
  border-radius: 1.5rem;
  background: #ffffff;
  box-shadow: 0 8px 24px rgba(0, 0, 0, 0.12);
}

.atendimento-thread__head {
  display: flex;
  flex-wrap: wrap;
  align-items: flex-start;
  justify-content: space-between;
  gap: var(--space-2);
  margin-bottom: 1.6rem;
  padding-bottom: 1.2rem;
  border-bottom: 1px solid rgba(0, 0, 0, 0.08);
}

.atendimento-thread__assunto {
  margin: 0 0 0.4rem;
  font-family: var(--font-heading, "Inter", sans-serif);
  font-size: clamp(1.8rem, 2.4vw, 2.2rem);
  font-weight: 700;
  letter-spacing: 0;
  text-transform: none;
  color: #1f1f1f;
  line-height: 1.25;
}

.atendimento-thread__head .atendimento-card__meta {
  color: #666666;
}

.atendimento-timeline {
  display: flex;
  flex-direction: column;
  gap: 0.85rem;
  max-height: min(52vh, 480px);
  overflow-y: auto;
  padding-right: 0.25rem;
  margin-bottom: 1.6rem;
}

.atendimento-msg {
  display: flex;
  max-width: 92%;
}

.atendimento-msg--cliente {
  align-self: flex-end;
  flex-direction: column;
  align-items: flex-end;
}

.atendimento-msg--sac {
  align-self: flex-start;
  flex-direction: column;
  align-items: flex-start;
}

.atendimento-msg__bubble {
  padding: 0.85rem 1rem;
  border-radius: 1.2rem;
  font-family: var(--font-body, "Inter", sans-serif);
  font-size: 1.35rem;
  line-height: 1.45;
  text-align: left;
  word-break: break-word;
}

.atendimento-msg--cliente .atendimento-msg__bubble {
  background: #004921;
  border: 1px solid #004921;
  color: #ffffff;
  border-bottom-right-radius: 4px;
}

.atendimento-msg--sac .atendimento-msg__bubble {
  background: #f5f5f5;
  border: 1px solid rgba(0, 0, 0, 0.06);
  color: #1f1f1f;
  border-bottom-left-radius: 4px;
}

.atendimento-msg__meta {
  margin-top: 0.35rem;
  font-family: var(--font-ui, "Inter", sans-serif);
  font-size: 1.15rem;
  color: #666666;
}

.atendimento-msg__anexos {
  display: flex;
  flex-direction: column;
  gap: 0.35rem;
  margin-top: 0.5rem;
}

.atendimento-msg__anexo {
  display: inline-flex;
  align-items: center;
  gap: 0.4rem;
  font-family: var(--font-ui, "Inter", sans-serif);
  font-size: 1.2rem;
  color: inherit;
  opacity: 0.95;
}

.atendimento-msg__anexo a {
  color: inherit;
  text-decoration: underline;
}

.atendimento-msg--cliente .atendimento-msg__anexo a {
  color: #ffffff;
}

.atendimento-msg--sac .atendimento-msg__anexo a {
  color: #004921;
}

.atendimento-reply {
  padding-top: 1.2rem;
  border-top: 1px solid rgba(0, 0, 0, 0.08);
}

.atendimento-reply--closed {
  padding: 1.2rem 1.4rem;
  border-radius: 6px;
  background: #f7f7f7;
  border: 1px solid rgba(0, 0, 0, 0.08);
  text-align: center;
}

.atendimento-reply--closed p {
  margin: 0;
  font-family: var(--font-body, "Inter", sans-serif);
  font-size: 1.35rem;
  color: #666666;
}

.atendimento-reply .fale-conosco-field .form-control,
.atendimento-reply .form-control {
  min-height: 48px;
  border: 1px solid rgba(0, 0, 0, 0.25);
  border-radius: 6px;
  background: #ffffff;
  color: #1f1f1f;
  font-size: 1.5rem;
  box-shadow: none;
}

.atendimento-reply .fale-conosco-field .form-control:focus,
.atendimento-reply .form-control:focus {
  outline: none;
  border-color: #004921;
  box-shadow: 0 0 0 2px #ffffff, 0 0 0 3px #004921, 0 0 0 5px rgba(0, 215, 0, 0.4);
}

.atendimento-upload {
  margin-top: 0.8rem;
}

.atendimento-upload__label {
  display: inline-flex;
  align-items: center;
  gap: 0.45rem;
  font-family: var(--font-ui, "Inter", sans-serif);
  font-size: 1.3rem;
  color: #004921;
  cursor: pointer;
}

.atendimento-upload__label:hover {
  color: #00361a;
}

.atendimento-upload__label input {
  position: absolute;
  width: 1px;
  height: 1px;
  opacity: 0;
}

.atendimento-upload__file {
  margin: 0.35rem 0 0;
  font-family: var(--font-ui, "Inter", sans-serif);
  font-size: 1.2rem;
  color: #666666;
}

@media (max-width: 575px) {
  .atendimento-msg {
    max-width: 95%;
  }

  .atendimento-filters {
    flex-direction: column;
    align-items: flex-start;
  }

  .atendimento-select {
    width: 100%;
  }
}